Perth Metro Delivery:
Delivery within the Perth Metro area is calculated by distance from our three stores - Melville, Stirling and Kingsley.
Outside the Perth Metro area? Contact us for a freight quote for areas outside the metro area and interstate.
- Standard Delivery: Within 20km of each store - $20.00
Some products require delivery via a truck, require two people to assist the delivery, or are otherwise complex. These items attract a slightly higher delivery fee.
- Heavy items/complex delivery: Within 20km of each store - $79.00
Please note that we are unable to deliver to medical facilities (including hospitals) or nursing homes at this time.
If your address falls outside of these zones, please get in touch and we'll look for a solution.
Heavy items will be identified at checkout and the delivery rate will update automatically.
What are your delivery times?
We currently offer delivery within the Perth Metro area via our in-house fleet of vehicles. Our deliveries are completed Monday to Friday between 8:00am - 6:00pm.
Whilst we're not always able to guarantee a specific delivery window, you're welcome to request a day in your order notes and we will always do our best to accomodate your request.
For smaller items that are able to be delivered by courier, typically these items are delivered during standard business hours.
Our deliveries are contactless, and by choosing local Perth Metro delivery there is an assumed 'authority to leave', provided we are able to find a safe location to leave your goods.
Please note that all deliveries are curbside only.
We deliver your order to your front door. Unfortunately we are unable to deliver items into your house or garden without prior arrangement. If you do have a specific delivery need, please contact us prior to purchase and we'll be happy to help.
Delivery notes are always helpful - you can add these to your order at checkout. It is particularly important to note if there are any stairs, obstructions or impediments for us to be able to leave your delivery in a safe location.
Upon delivery, we'll take a photograph of the location where we have safely delivered your goods.
If we're unable to find a safe and suitable location to leave your goods, we'll attempt to contact you for further instructions. In extreme circumstances, we may need to charge a re-delivery fee if we're unable to deliver your order.
Following delivery per the above guidelines, we are unable to accept any responsibility for damage or theft following delivery.
Can items be sent outside of the Perth Metro area or interstate?
Shipping is available Australia-wide on some items - most accessories, small pottery and some our soils, fertilisers and chemicals. Please send us a message for shipping costs.
For larger pottery, please contact us prior to purchase and we can arrange a quote for you from a range of couriers, depending on the product.
Please note that we are currently unable to send any plants via courier within Western Australia, however we're working on this! Plants are therefore only available for Perth Metro delivery or click and collect.
Due to quarantine requirements, we are unable to send any plants, some chemicals and soil microbes etc outside of Western Australia.
We offer click and collect from our Melville, Kingsley and Stirling stores. Simply select "Click and Collect" and your desired store at checkout.
Typically orders are ready for collection within 2-4 business days.
We are always looking to decrease this time, so you may receive a notification sooner if all of your items are in stock at that store. However, our stock moves very quickly, so sometimes we need to do a little shuffling to get your order ready for you.
You will receive when your order is ready for collection - please wait for this email before popping in to collect your order.
For some larger feature plants and pottery, we may need a few extra days to source these items, however we'll note in the product description where this is the case.
Unless another arrangement has been made, all click and collect orders must be collected within 5 days of being ready. If this isn't possible, please get in touch.